Best Conversational AI Platforms For 2021
AI has progressed to the point where it can understand and mimic human speech pretty accurately. Numerous bots are designed to perform specific functions, like resolving various issues a consumer might face on an e-commerce website or even driving a car. When one engages in a conversation with computers, one expects it to resemble a regular human exchange as closely as possible. The technology behind it, which makes that happen, is Conversational AI.
Conversational AI platforms have the power to redefine the customer care service industry. Conversational artificial intelligence technology can replicate the human form of communication in a computer setup. This implies that one’s customer support service will handle a higher number of requests, resolving more issues that the customers face. In contrast, the live customer care executive can address more severe problems.
Conversational AI utilizes artificial intelligence technology (such as chatbots) to talk to people in a humanlike manner. It overcomes the divide between computer language and human speech, making it easier for human beings to communicate with computers naturally and easily. They take user-friendliness to a whole different level.
Conversational AI platform is a revolutionary measure for any customer care department because of its innovative and advanced features. Thus one has to search for the right platforms that provide the appropriate tools required for this type of service. The list that follows will present the top 5 best Conversational AI platforms that provide this type of AI service.
Top 5 Best Conversational AI Platforms for 2021
- AskSid.ai: It is a well-liked, fully capable AI for consumer goods and retail industries. AskSid supplies its clients with conversational artificial intelligence systems focused on retail using appropriate retail bots designed on a vertically integrated AI exclusive to the platform. Designed by a team of scientists and experts on the subject, AskSid provides a multi-tenancy system unlike any other such platforms in India. Customer care is an essential department for both consumer goods and retail industries. Thus, a conversational system made with vertically integrated AI that answers a significant number of customer queries is precisely what such industries want, and AskSid delivers it.
- dhee.ai: The most known Conversational AI platform; it is a multilingual AI platform that helps clients communicate, interact, and provide various native speakers in a language they prefer and speak in. dhee.ai is programmed with the industry’s basic knowledge and is pre-trained to address relatively easier to deal with issues faced by customers. Thus, dhee.ai reduces costs, as more straightforward work can be handled smartly by an AI. Languages available are Hindi, Marathi, Gujrati, Bengali, Malayalam, Tamil, Telugu, Assamese, Odia, etc.
- Haptik: An AI platform that places customer care over everything else; Haptik offers patented Virtual Assistants programmed to have a complete understanding of the industry to solve customer issues in a domain-centered context. Haptik’s powerful natural speech engine utilizes the potential data of almost 2 billion human interactions to build customized domain-centric AI models, which ensure a very hassle-free and user-friendly experience. Along with its conversational AI platform, Haptik’s Plug and Play select feature presents an opportunity to use the skill set that is most appropriately suited to the industry. It can be integrated with a client’s pre-existent customer management system to achieve better results.
- SAP Conversational AI: An advanced conversational AI platform built by the software titans SAP. Clients can now utilize and integrate AI-based chatbots made by them into their businesses. These chatbots made by highly skilled technicians at SAP are powered with advanced natural language processing (NLP) software. This means that customers can communicate with the AI exactly like they do with another human instead of receiving bot-like automated responses that many chatbots give. This will enhance a client’s customer care experience. The cherry on the top is that this conversational AI is entirely free of cost. This being a community-funded project, developers can work to make as many AIs as they want.
MindMeld: An AI platform that provides both text-based chatbots and a voice interface AI bot. Unlike the previously mentioned conversational AI platforms, chatbots made by MindMeld are not made for one particular industry. It is utilized by clients in all types of industries for a wide variety of different uses and purposes. So this platform can be utilized to create a variety of chatbots. This presents flexibility in what a client does with this AI. Unlike other platforms explicitly designed for a particular industry, this AI lacks that industry-centric focus that many clients demand.
