Index Of The Blog
Generate Loyalty With Customers
One of the keys to a successful business is having a solid base of customers who come back to you time and time again. A successful business usually sees 80 percent of its business come from 20 percent of its customers. Yet you see many businesses that neglect to generate loyalty with a customer and who use all their resources to attract new customers. Our loyal customers are our main source of business growth and a powerful promotion team.
If you add that it costs much more (in terms of money, time and effort) to attract new customers, compared to maintaining relationships with existing customers, and you have a very good reason to keep your existing customers happy.
Find Tips To Generate Loyalty With Customers:
1. Make sure your customers love your service
Customers will love your product if they experience a lot of value, enjoyment, and support from it. If your product (or service) offers all this, then we call it a “remarkable product” – which is an important lesson in the Business Bootcamp and the Master Entrepreneur.
2. Talk to them
Create a system with which you regularly communicate with your customers. It can be an e-mail newsletter (my favorite), a monthly offer or a Christmas card. We ensure that we offer large amounts of value in our blog articles and facilitate interaction between readers while remembering to remind you of our next event
3. Offer great customer service
Good customer service means that you take that extra step to meet your customers’ needs and handle their concerns and complaints satisfactorily.
4. Offer your customers extras
Give people a reason to come back to your business.
This can be “two for the price of one”, loyalty points, a free service with your product, gifts and other reasons why people will choose your business again in the future.
5. Don’t hide behind technology
Make sure you clearly communicate to your customers how they can get in touch with a real person for help. The more difficult it is for a customer to speak with flesh and blood, the smaller the chance that you will see the customer again.
6. Understand what your customers pay for
Most entrepreneurs believe that their customers buy their product, service or expertise. The truth is that customers are looking for solutions. Only recently was a software development company completely focused on selling all the advanced functionality and options, while my only reason to buy was “to simplify my life”
7. Learn from your exes
When customers sign out or no longer buy from you, find out “why”.
How? By asking. By calling the people who cancel their training, we learn how we can improve our offers and service. In many cases, we can help them with their challenges and get them back as paying customers.
Conclusion
A successful marketing campaign makes people want to try you out, but only good results, great service, and a genuine relationship make them come back time and time again. Remember – it’s not just about your product or service. In most cases, your customers can easily choose another entrepreneur or even another product if they are not satisfied with what they experience.
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